The 2017 Consumer Satisfaction Survey is a joint project of the New York State Independent Living Council (NYSILC) and Adult Center and Continuing Educational Services-Vocational Rehabilitation (ACCES-VR). The survey encompasses both the federally funded Centers for Independent Living (CILs), and the Service Centers for Independent Living (SCILs).

This data is collected and consolidated in order to measure the level of satisfaction that New York State consumers with disabilities have with the independent living services provided by the centers.

This survey is conducted in the first year of each State Plan. The report is based on 2016 contract-year center data for surveys sent out to identified Consumer Service Records (CSRs).

By now, all centers should be actively surveying their consumers and hopefully starting to input results online into your specific center’s Survey Monkey data collection link toward the goal of completing the survey process and data submission by the end of May 2017.

All centers should have received an e-mail in mid-December with links to your specific center’s survey (in English and in Spanish) as well as a data collection link.

Please refer to the methodology on our website for specific instructions on how to utilize and conclude each method and report the collected data to us.

For example, if any of your consumers are taking the survey online, you will need to contact our office to find out how many people have responded using this method. We will then discuss the steps necessary to close out the surveys, download your responses, and address data collection using the new link.

If your center does not have the survey and data collection links, please let us know and we will re-send them to you right away.

At any time, if you have questions or are encountering problems, please don’t hesitate to contact Amy via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 518-427-1060 ext. 103 (Voice & TDD)

Review the 2017 Statewide Consumer Satisfaction Survey Methodology, which thoroughly explains the preparation and process for conducting the survey.

NYSILC will verify results for completeness and send a notice to centers and ACCES-VR to acknowledge survey obligations have been met for centers before or by June 2017.

NYSILC will engage temporary services to review completed center surveys and transfer total data into statewide results. NYSILC will then compile cumulative outcomes during the summer of 2017 and develop a report based on the final collective findings by September 2017.

NYSILC has e-mailed each center a Survey Monkey Data Collection Link (to report final results to NYSILC). If you have selected Online Survey as one of your methods, your center has also received a survey participation link (to include in the online request letters) for both English and Spanish documents.

What resources are available to facilitate data collection for my center?

Once your center has selected the method or methods for conducting your survey, please select the appropriate materials:

How should my center report its survey results?

Once your center’s survey data collection is complete, regardless of the method(s) used to collect the data, refer to the final post survey instructions in the methodology. Then transfer your center’s final total numbers into your center’s Data Collection link in Survey Monkey and on the Survey Tracking Form.

What if I still have questions or need further clarification?

Please contact NYSILC online or by phone at (877) 397- 4126 (NY only) or (518) 427-1060 (Voice/TTY).