2021 Consumer Satisfaction Survey Instructions

The 2021 Consumer Satisfaction Survey (CSS) is a joint project of the New York State Independent Living Council (NYSILC) and Adult Center and Continuing Educational Services-Vocational Rehabilitation (ACCES-VR). The survey encompasses both the federally funded Centers for Independent Living (CILs) and the Service Centers for Independent Living (SCILs).

This data is collected and consolidated in order to measure the level of satisfaction that New York State consumers with disabilities have with the independent living services provided by the centers.

This survey is conducted in the first year of each State Plan (In this case, 2021). The report is based on 2020 contract-year center data, with surveys sent out to identified Consumer Service Records (CSRs). During the last quarter of 2020, NYSILC will notify centers of the steps needed to participate.

To view the Consumer Satisfaction Survey presentation slide show, click the link here: Consumer Satisfaction Survey PowerPoint Slide Show

To watch the Consumer Satisfaction Survey Webinar, follow the link here: Consumer Satisfaction Survey Webinar

At any time, if you have questions or are encountering problems, please don’t hesitate to contact Amy via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 518-427-1060 ext. 103 (Voice & TDD)

 Consumer Satisfaction Survey links (to take the survey online):

Click here to take the 2021 Consumer Satisfaction Survey in English.

Haga clic aquí para realizar la Encuesta de Satisfacción del Consumidor de 2021 en español.

кликните сюда пройти опрос удовлетворенности потребителей 2021 года на русском языке.

点击这里 进行2021年中国消费者满意度调查。

2021 CSS Documents (Instructions, communications, and alternate survey methods):

Survey Instructions (Methodology)

Accessible Survey Instrument (to complete online and email back)

1st Email to Consumers

2nd Email to Consumers

Direct Mail Letter to Consumers

Survey Instrument (to print and return)

Survey Tracking Form

 2021 Documents in Alternate Languages

Russian

Accessible Survey Instrument (to complete online and email back)

1st Email to Consumers

2nd Emails to Consumers

Direct Mail Letter to Consumers

Survey Instrument (to print and return)

 Chinese

Accessible Survey Instrument (to complete online and email back)

1st Email to Consumers

2nd Emails to Consumers

Direct Mail Letter to Consumers

Survey Instrument (to print and return)

 Spanish

Accessible Survey Instrument (to complete online and email back)

1st Email to Consumers

2nd Emails to Consumers

Direct Mail Letter to Consumers

Survey Instrument (to print and return)

 

If you need a different alternate language than the ones provided above, please contact us for further assistance.