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Statewide Consumer Satisfaction Survey

The Consumer Satisfaction Survey (CSS) is a joint project of the New York State Independent Living Council (NYSILC) and Adult Center and Continuing Educational Services-Vocational Rehabilitation (ACCES-VR). The survey encompasses both the federally funded Centers for Independent Living (CILs) and the Service Centers for Independent Living (SCILs).

Survey data is collected and consolidated in order to measure the level of satisfaction that New York State consumers with disabilities have with the independent living services provided by the centers. This survey is conducted in the first year of each State Plan (most recently, in the first half of 2021, based on 2020 contract-year center data, with surveys sent out to identified Consumer Service Records).